Support
Most problems are connection problems. Start with the common ones below.
Instagram's publishing API only supports professional Creator and Business accounts. Open the Instagram app, go to Settings → Account type and tools, and switch to a professional account. Then reconnect from Settings → Connected accounts.
TikTok requires apps to pass an audit before posting publicly on a creator's behalf. Until that's complete, TikTok may restrict API posts to a private audience. The publish screen always shows which mode is active before you post.
Disconnect YouTube in Settings → Connected accounts and reconnect. If Google shows an unverified-app warning, that relates to our API project review status, not your channel.
That's expected behaviour — platforms publish independently. Open the post in History and retry the failed platform. Retries never use another post from your monthly allowance.
Source videos are temporary by design and are scheduled for automatic removal after publishing; removal isn't instant and the exact timing can vary. Your captions, titles, tags and published links stay in your history. Always keep your own copy of the original file.
Manage your card, invoices and cancellation from Settings → Billing. Cancelling keeps Creator Pro until the end of the period you already paid for.
We reply by email. Never include passwords in your message.